Skip to main content

Cancel or Modify Recurring Orders

Use this page as the canonical policy for order cancellation behavior.

What You Can Cancel by Order Stage​

1) While order status is Review​

You can cancel the order completely.

2) After the order leaves Review (accepted by ClearSKY)​

Full cancellation is no longer available. This is because production costs are already committed after acceptance.

3) Recurring orders after acceptance​

You can still cancel the next renewal (stop recurrence), but this does not remove coverage already created in the current or previous cycle(s).

Where to Cancel​

  • Dashboard: My Orders actions menu.
  • API: DELETE /api/tasking/orders/cancel
Cancel Recurring action in the dashboard

Dashboard action: use Cancel Recurring from the My Orders actions menu.

Monthly Cutoff Rule (UTC)​

Recurring orders are calendar-month based. In practice, recurring means the order is set to renew in the next month. To stop next-month renewal, cancel recurring before 00:00 UTC on the first day of the next month.

Example:

  • To prevent renewal for July 2026, cancel recurring before 2026-07-01 00:00 UTC.

If canceled after this cutoff, the next month has already started and will proceed.

Pricing Impact Across Orders​

Canceling an order can change monthly accumulated spend, which can change spend-tier pricing for other orders in the same month.

Example:

  1. You place Order A, then place Order B.
  2. Order B is priced with a higher-tier discount because accumulated spend includes Order A.
  3. If Order A is fully canceled while still in Review, accumulated spend drops and Order B pricing can be affected.

For tier mechanics, see Monthly spend tiers.

What "Modify" Means​

After acceptance, in-place editing of an existing order is not supported. If settings are wrong, create a corrected order and cancel what is still eligible for cancellation.

For subscription-plan cancellation policy, see Subscriptions and plans.